Utility Customer Self-Service (UCSS) Portal

Role:
Senior Product Designer

Objective:
Enable citizens to seamlessly pay bills, manage water, sewer, and garbage services, and access features such as payment plans for financial hardship, escrow, and landowner-agent services.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • Item description
  • Item description

RESULT

A user-focused, WCAG-compliant, self-service portal for all utility customers in the Greater Seattle Area.

Next
Next

Microsoft